Customer Reviews

THE WORST dealership I’ve ever seen. The service department is horrible MIRANDA in the service department is terrible. My boyfriend car been in the shop 4 months NO UPDATES. Call to try to contact the lady she always on break called for 2 hours for them to always say she on break. Suppose to let us know when a loaner car became available STILL NEVER SAID ANYTHING ABOUT A LOANER. Had to go find numbers to the body shop OURSELF. I wouldn’t recommend this dealership to anybody & if you have to deal with Miranda good luck getting ahold of her when she on “lunch break” half the day.

Serenity was very helpful and happy to help! She made everything so smooth, will definitely recommend her to everyone, I will definitely be back in the future. Thanks for being so helpful and making everything easy!! Great car sales and great person!!

Francis was so great to work with! He made the process run smoothly and was very knowledgeable! He went above and beyond with my husband and I! Donovan was also extremely helpful when Francis had more than one customer to help.. we would definitely go back to purchase from them again!

Serenity did a great job purchasing our Blazer from us. It went very smoothly.

Have always had a great experience at Thayer dealerships. The people are great and give great customer service. David London was super helpful and he found the exact car I was looking for! He knows his car stuff!

Bought a 2nd car from Francis. Very nice guy got me a deal on a 2026 mustang! Very satisfied with his service

Tevin helped me get in and out with a brand new car in just a few hours. The service was great, timely, and got a pretty good deal on the vehicle. All around great experience 10/10 would recommend!

What started out as a difficult challenge in buying a car turned into a very positive buying experience thanks to Ryan and Chris at Thayer Honda. They worked with me to get the car I wanted, at the price I wanted, with better terms than I thought were possible. I really appreciated their willingness to work through the challenges and find a way to make the deal happen. In the end, I drove away with the vehicle I wanted and felt very good about the entire experience. I appreciate the time and effort they put into making it work and would definitely recommend Thayer Honda to anyone looking for a vehicle.

Kena is so nice and i will recommend Kena to other people i will give her a A+.

I worked with Kena and was treated extremely well!! Made the car buying process smooth n I got the best Pilot ! Highly recommend working with Thayers 🩷

Joey was are salesperson. He is the best of the best. He was just so honest with us. Just the best customer service hands down. He really took care of us. Kena as well. She went through the app with us and set everything up for us. I will be directing anyone looking for a new vehicle to Joey and Kena. Best of the best. I can’t stress enough to look up Joey. He’ll take great care of you. I’ll be back there for sure. But since Hondas last so long I don’t know if I’ll need to. Haha. Thank you Joey!

5 Stars – Excellent Service at Thayer Toyota! I recently brought my 2024 Toyota Camry XSE V6 to Thayer Toyota to have four new Michelin CrossClimate 2 tires installed. I had been experiencing some frustrating highway vibration with the previous tires and wanted to make sure everything was done correctly. The service department went above and beyond to address my concerns. They took the time to check the wheels and perform road-force balancing, making sure everything was right before returning the car to me. The difference was incredible! The vibration is completely gone, even at highway speeds, and the car now rides smooth as butter. Exactly what I was hoping for! What impressed me most was their willingness to take my concerns seriously and make sure I was satisfied with the results. That kind of attention to detail and customer service means a lot to me. I couldn't be happier with the experience. Thank you to the service team at Thayer Toyota for taking pride in your work and doing the job right. You've definitely earned my future business! Highly recommended!

I was in town to see our son who attends BGSU. We had a little issue with a loose splash guard on our his older model Prius. Tom took the car back and had it all patched up in 15 minutes. Extremely kind, thorough and speedy. Wonderful service! Nice to know we have a dealer our son can go to if he has an issue. Thank you!!

Very unimpressed with this dealership’s service department. Took my RAV4 there to have a diagnosis done on it and I asked for them to give me as much info as possible so I can figure out what services I would like to move forwards with on my vehicle and I’m was just looking for a full diagnosis to identify what is going on and that there was a grinding noise occurring exactly at 40 mph. They told me they would diagnosis the vehicle and see what they can do for me. Later on they basically told me they can’t diagnosis my vehicle because the exhaust was too loud, even though there’s a check engine light on and TPMS light on. I received no information on the codes in the vehicle. Or anything in terms of health/condition of the vehicle, I didn’t even receive a multipoint inspection or any sort of indication of anything of concern towards my vehicle. The only bit of information they gave me was there is an exhaust leak in the vehicle. On top of that, as soon as I received my vehicle back there is now a noise occurring from underneath my vehicle whenever I start the vehicle now that concerns me. The only plus to this was I didn’t have to pay the diagnostic fee for their lack of diagnosis and the service advisors were very kind but in my opinion this doesn’t give a fair excuse towards the lack of information gathered on my vehicle, since they had my vehicle from 10am-8pm and reported nothing back to me of credible knowledge besides a exhaust leak. I will not be coming back to have service done at this service department, I fear they have do not have any sort of care toward older Toyotas and be warned if your vehicle is any older than 2020, they probably will treat you the exact same.

Such a great experience at Thayer Nissan in bowling Green. Lillian always takes great care of us and very knowledgeable and knows her stuff. Love my new Nissan Rogue , platinum . This will be my 5 th or 6 th Nissan now. Thank you

Reece was exceptional!! He helped my mom make her first new car purchase. He was patient and took his time to explain everything to her. I would recommend him to anyone looking.

This is the 3rd car from Nissan. FRANCIS is awesome! Always gets us the best deal! We will be back again!

Francis did an excellent job on everything. Showed all of the things that work on the car took his time doing so if we had questions about it he was very patient with us this is an outstanding young man. Very grateful to have him as our salesman